Human Resources

Building a Knowledge-Driven Organization by Robert Buckman

By Robert Buckman

This is often the 1st ebook to target the folk aspect of data management--what it takes to get staff to give a contribution to a data process. Robert Buckman explains tips on how to orchestrate this tradition switch, drawing from the teachings realized by way of Buckman Laboratories--the chief and pioneer in wisdom management--in imposing award-winning wisdom structures. His e-book is a pragmatic primer on how corporations can stream from "hoarding" wisdom to "sharing" it, development a world approach that enables them to reply quicker than the contest to any customer's desire on a world foundation. Buckman unearths how one can: strive against the largest challenge with enforcing wisdom management--creating the tradition that helps it bring up the rate of innovation globally throughout a firm get to the bottom of technical difficulties quick Make instant, trained judgements to aid clear up consumer concerns Create new items in response to buyer enter and insist

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Each organization was known in the industry for the expertise that it promoted. That was how we achieved value added in the marketplace. As we migrated toward becoming a market-driven organization, we found we had to change our focus. Rather than selling to a broad range of clients, we needed to develop particular markets 31 32 Building a Knowledge-Driven Organization more fully so that we could become dominant in the industries that we were strong in. That is, instead of covering many industries, we needed to focus more intensively on a smaller number of industries and position ourselves to meet more of their needs.

But you can’t pour minds down a pipe or run them through a wire; you have to work with people in their cultural matrix to make it happen. Process Orientation and People Orientation The key notion to sharing knowledge is that however strong your commitment to knowledge management, your culture is stronger. —Richard McDermott and Carla O’Dell What it comes down to is that the term knowledge management is a misnomer. It is a term that fits well with what consultants can provide their clients, but it implies that organizational change can be achieved by simply organizing what is already known.

Both the technological and business networks necessarily precede the organizational network, and the organizational network is essential to a truly knowledge-driven operation. At Buckman Labs, we began with the desire to reshape our ability to provide our customers with faster and better service— that is, more prosaically, to break up the whole corporate bottleneck structure and get me out of the job of bottleneck in chief. The search for a single, final solution to the problem of access to knowledge has evolved into a never-ending journey.

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