Human Resources

Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud by Mary C. Lacity

By Mary C. Lacity

A wealthy database of over 2,200 outsourcing preparations, studied throughout sectors and geographies, and through the years, from inception, via agreement signing, to results. This ebook has extraordinary perception into the strong practices which have been confirmed potent time and again.

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Extra info for Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud Services

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12, 2. Reprinted with kind permission from the Cutter Consortium. Chapter 3 What Providers Say about Managing Outsourced Services. Chapter 3 is developed and updated from Lacity, M. and Willcocks, L. (2011), “What Suppliers Say about Clients Part 2 – Managing Outsourced Services,” Cutter IT Journal, Vol. 12, 3. Reprinted with kind permission from the Cutter Consortium. Chapter 4 Creating Shared Services in the Private and Public Sectors. Chapter 4 is based on a new case study and a case study that was published in Lacity, M.

Outsourcing drivers What is the strategic intent behind outsourcing decisions? 4. Outsourcing risks What are the risks of outsourcing and how are outsourcing risks mitigated? 5. Decision process Which decisions are most successful? 6. Contractual governance Which contracts are most successful? 7. Relational governance What characterizes good relationships? 8. Client-retained capabilities Which capabilities do client firms need to develop to successfully engage outsourcing providers? 9. Provider capabilities Which capabilities do client firms seek in an ITO or BPO provider?

Risk management is a set of activities geared toward identifying, assessing, prioritizing, and addressing risks in order to minimize their probability or impact. Researchers address two questions relevant to practitioners: What are the risks of outsourcing? How are outsourcing risks mitigated? 10 Robust Practices from Two Decades of ITO and BPO Research In the academic literature, we found 34 published papers on risks and risk management, of which 18 were conceptual. , Aron et al. 2005; Osei-Bryson and Ngwenyama 2006).

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