By Ian Taylor
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You will be allowed to ask questions only to clarify information but not about how to approach the task. You will be allowed a set amount of time to plan your Designing and Running an Assessment Centre 57 approach and carry out the task. How you divide your time will be left to you. Once a task has started do not ask the assessors for any further guidance as they have been instructed not to respond to questions or give any further guidance or information. During some activities you will see the assessors writing notes; this does not necessarily mean anything negative or positive.
To take the airline check-in agent example, this could be either interpersonal ability or customer service. 7. Agree behaviour indicators. For each competence we need to ask what specifically a person does when they do this well, or poorly. At this stage it is helpful to identify actual good and poor performers then ask what it is they specifically do that differentiates them. This provides us with our behaviour indicators and makes sure all assessors are working from the same viewpoint. For some competencies it may be that different people have different views of what constitutes a skilled approach.
At what point does ‘acts decisively’ from ‘Leadership’ become ‘blocks proposals’ under ‘Interpersonal Skill’? Overall it is not helpful to think of competencies as completely objective standards in the same way as, say, a multiple-choice test with one, and only one, correct answer for each question. Trying to establish this degree of objectivity is likely to cause you more problems than it solves! What Are We Assessing? 37 As suggested earlier, it is easier to think of competencies in terms of a broad guideline.